All orders are usually processed within 1 – 3 working days or receipt of order.
All orders within the UK under £50 are sent First Class Recorded. All orders above this value are dispatched using Royal Mail Special Delivery and parcels are insured against loss or theft. We urge all our customers to inspect the parcel for damage or tampering before signing for receipt.
You will be sent a confirmation email on the day of dispatch. Upon delivery, you will need to ensure you or someone you trust is available to accept and sign for the parcel.
If you are not available to accept the parcel, Royal Mail will leave a calling card with instructions on how to collect it from your local Royal Mail sorting office.
A tracking service is available for all orders. If you wish to track your parcel please email us for the tracking number.
All international orders in the first bands are sent via royal mail either air mail small packets or international signed for depending on the value.
Any order in the last band are sent using a courier company. Delivery usually takes between 3-5 working days. A £40.00 delivery charge is applicable for all these international orders. If the delivery charge exceeds £40.00 at time of booking we will contact you for payment of the excess amount. All items are insured against loss or theft and we urge customers to inspect the parcel for damage or tampering before signing for receipt.
A signature will be required and if you are not available to accept the parcel the courier will leave a calling card with instructions on how to rearrange.
Following dispatch we will send you a tracking reference so you can check the progress of your parcel online.
Any customs or import duties are charged once the parcel reaches its destination country. The recipient of the parcel must pay for these charges. As we have no control over these charges it would be a good idea to get in contact with your local customs office for more information.